Mykonos, the party island. There are also road forks. One path leads to a lighthouse. The other in a dead end.
It executives every day. Worldwide. Regardless of the origin or culture.
Here are three cases...
1. Fall
Gregory Santana is 49 Years old and works since 18 Years as a service engineer. He is technically very experienced and structured thinking human. For a few years - exactly can no longer trace - it behaves in an increasingly difficult way. He thinks he's covered, goes to less to customers and colleagues. He shares his knowledge only, If someone asks him. Here he conveys the feel of the parties sometimes, It was too stupid to him, to talk to them. For customers, he kept a respectful tone rather, but customers about him have complained already there, because he increasingly communicates in a way, which is not understandable for his partner and gives them the feeling, Jan Sztolcman was arrogant and a know-it-all. He can not keep himself also with public criticism on his boss and the entire company. His boss, Arun Alvarez, born in Australia, Father Filipino, MOM Indian girl, has addressed him ready before three years on it and encouraged him to take a new job. That has significantly worsened the relationship between the two. Just a quick note of the conversation can be found in the personnel file. In the annual employee meetings, there were only good reviews.
Arun must now his team by 18 Employees on 12 reduce and will do with less employees increasingly demanding tasks. For this he needs staff, not only have expertise, but are especially willing and able, new situations quickly to classify, sure to prioritize and then jointly and without conflict to act in the interests of the customer.
From the Group of 18 Employee has these Arun 12 quickly identifies. Gregory doesn't belong. Now he leads a separate conversation with Gregor.
Arun opened:
"I would like to say first of all Gregor, What is the goal of this conversation.
First of all I would like to let you know, that I mean team of 18 on 12 Employees will reduce, with effect from the 01.07.2016. I've already specifically for 12 Staff decided. You're not among them, and therefore we need to stop our cooperation no later than the stipulated date.
Secondly: It is my desire, that we take time and about to have a personal conversation.
Third: The company has provided and negotiations with the Works Council for services, that I would like to imagine.
Fourth: And at the end I want to meet a binding agreement with you about.
Is the intent of this meeting first of all clear for you?
Gregor does not respond. He folded his arms, leans back, the left shoulder something feeds and more provocative look at Arun.
Arun: "Say something, Gregor!“
Gregor: "What should I do? You said it all!“
Arun: "Give me a little bit more please!“
Gregor: "You got me already for a long time on the Kieker. And now you have the situation, to get rid of me. I am too uncomfortable to friends." Then he shrugs his shoulders.
Arun shrugs back.
Gregor: "And if you were a better Executive, then, we would have worked better in the past and I would now to your 12 Include the elect!"Then he leans back.
Arun has opened well the conversation, He has above all a clear picture how his team will be in the future. He has kept even a cool head in the difficult opening phase and not to provoke and convince a conversation dead end. He notes however, that he bounce off threatens to Gregor. It happens right now that, what he has already feared. He wonders: How should I bring this to a good end?
2. Fall
Jae Hyun Lee is Korean, 36 Years old and works since 5 Years as a sales engineer in Seoul.
He opened his boss, She must be separate from him.
Jae Hyun stiffens and looks at the ground.
His boss asks, was ihm denn jetzt durch den Kopf gehe.
Jae Hyun sagt, ohne den Blick zu verändern, wie zu sich selbst: „My family.“
3. Fall
You took over an existing team which consists of five coworkers. They send the following signals:
Lawrence and Ashley come every morning, don‘t say much, do their work and leave on time.
Cynthia is talking a lot with colleagues from other departments, complains a lot about increasing stress and lack of recognition. Her performance is just okay. She is not doing more than necessary.
Ruben is very busy all the time, complaining about the work load, reducing lunch time to get the work done. A peer mentioned that Ruben is afraid of losing his job.
Siobhan is doing a good job but seems a bit lost. She wants to connect to everybody but feels that this is not well received or disturbing, except for Cynthia, but she is more interested in the people from outside.
When you started in your new role nobody really welcomed you. They all seemed to be reserved but at least friendly in some way. Nobody followed your „open-door-invitation“. You wonder about your predecessor. Unfortunately he left the company, so you cannot talk to him …