IKEA, in the week between Christmas and new year, a lot of people, Beds Department, Mattress camp. A salesman coming to us. One of those infamous moments,
"Anything I can do for you?"Most customers fear. Here it was different. A moment of astonishment and delight. What was different?
- The young man was determined and to. He took the lead and stayed with careful: "You alone can handle or I can help you?"No hesitation, not a negative thought, No "I would now like to somewhere else", a full out-to State!
- And he appeared just at the right moment. We didn't continue straight and looked at us questioningly!
- This is rare. We were amazed.
- Then he answered all questions quickly and expertly. He was well trained. It noted that it. Every word sat. Probably in a good training. And: that didn't bother! Why? He had obviously suited to these sentences and made his own. In its own way. Authentic. And he remained facing the customer. Then unskilled knowledge does not interfere. Then it helps. Everyone must have learned his knowledge Yes finally sometime.
- It took no 10 Minutes and the purchase was perfect. By the way: Without the notorious final question. It was no longer necessary.
The good was in detail:
Down to motivation, Initiative, Used to be, Professional competence, Freiheit.